Refund Policy | Page2Party

We want you to be happy with Page2Party. This policy describes when and how you can request a refund for a premium subscription.

1. Digital Subscription — General Policy

Page2Party sells digital subscriptions for premium invitation features. Because the features are activated and accessible immediately upon payment, we follow the standard digital goods refund approach under Indian consumer protection guidelines.

2. Eligibility for a Refund

You may be eligible for a refund in the following situations:

Technical failure: You were charged but premium features were not activated on your account.
Duplicate charge: You were billed more than once for the same subscription.
Service unavailability: The platform was unavailable for a significant period during your active subscription.

Refunds are not provided in the following situations:

You changed your mind after upgrading and have already used premium features.
You forgot to cancel a subscription before the billing date.
You created an invitation but decided not to proceed with your wedding.

3. Refund Window

Refund requests must be submitted within 7 days of the original payment date. Requests made after this period will not be considered except in cases of technical error on our part.

4. How to Request a Refund

To request a refund, please email us at support@page2.party with:

Your registered email address
The date of payment
Your Razorpay payment ID (found in your billing history or payment confirmation email)
A brief description of the reason for your refund request

We aim to respond to all refund requests within 3 business days.

5. Processing Time

Approved refunds are processed back to the original payment method. Depending on your bank or card issuer, the credit may take 5–10 business days to appear on your statement.

6. Cancellations

You can stop your subscription from renewing at any time by going to Billing in your account dashboard. Cancellation takes effect at the end of your current billing period — you retain access to premium features until then. No partial-month refunds are issued on cancellation.

7. Contact Us

For any billing or refund enquiries, contact our support team at support@page2.party. We're happy to help.

This policy is also available on our payment processor's platform: View on Razorpay ↗